WhatsApp Business OS Capability
Session Messaging
Real-time support and engagement flows for active users.
Capabilities Breakdown
Have real-time conversations with active users on WhatsApp. Solve issues instantly, handle inquiries, and support customers within the 24-hour customer service window.
Key Benefits & Outcomes
Engage customers instantly in high-speed, live conversations.
Enable rich media attachments (images, PDFs, locations).
Automatic agent assignation based on workload or specialty.
Common Use Cases
- Live customer support
- Instant quote generation
- Service status inquiries
How it works
01
Session Starts
A user initiates a conversation, opening a 24-hour service window.
02
Live Chat
Your agents engage in real-time dialog using rich text and media.
03
Closing & Logs
The ticket resolves, and conversation transcripts are saved for future reference.
Ready to streamline your WhatsApp operations?
Set up WhatsForm as your WhatsApp Business Operating System and watch efficiency soar.