WhatsApp Business OS Capability
Session Response Templates
Save time with pre-configured quick replies.
Capabilities Breakdown
Equip your customer agents with a centralized library of session templates. Reply to common inquiries instantly with single clicks.
Key Benefits & Outcomes
Reduce average agent response time from minutes to seconds.
Maintain a consistent, professional brand tone across all chats.
Organize templates into categories for quick lookup.
Common Use Cases
- FAQ quick replies
- Standard support greeting scripts
- Refund policy outlines
How it works
01
Library Setup
Managers define templates for FAQs, greetings, and refunds.
02
Agent Selects
An agent typing a response opens the quick-reply dashboard.
03
Instant Reply
The template is customized with variables and sent immediately.
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