From booking and check-in to real-time flight alerts and complaint handling — automate the full passenger journey on the channel with 98% open rates.
No credit card required · Setup in 30 minutes
Every disruption, long queue, and unanswered query is a loyalty leak — and a cost centre.
A single delayed hub flight can generate thousands of inbound calls. Hold times spike, agents burn out, and passengers vent frustration on social media — all within hours.
Web and app check-in completion rates remain low. Passengers miss the deadline and queue at counters, increasing ground handling costs and delaying turnarounds.
Email and SMS alerts go unread. Passengers discover gate changes or cancellations on airport boards — after they've already been inconvenienced.
Seat upgrades, extra baggage, and lounge passes generate high margins — but most passengers never see the offer. Upsell penetration stays stubbornly low.
One channel, every touchpoint — from booking confirmation to baggage claim.
Passengers search flights, select seats, and complete web check-in through a guided WhatsApp flow. Boarding passes delivered directly to their phone — no app download or printer required.
Gate changes, delays, and cancellations pushed to every affected passenger on WhatsApp — automatically, in real time. Passengers stay informed before they reach the airport.
An AI agent handles baggage policies, rebooking options, refund status, and frequent flyer queries around the clock. Only complex or sensitive cases escalate to a live agent.
Send personalised upgrade offers, lounge day passes, and extra baggage deals to the right passengers at the right moment — before departure, when conversion is highest.
From booking to baggage belt — every step automated and informed.
Passenger receives booking confirmation with PNR, flight details, and a check-in reminder scheduled automatically — no separate email chain needed.
WhatsApp message triggered 24 hours before departure invites the passenger to check in. One tap starts the guided flow — seat selection included.
After check-in, the boarding pass arrives as a WhatsApp message. Scannable at the airport gate — works offline, no app required.
Any gate change, delay, or disruption triggers an immediate WhatsApp notification to every affected passenger. AI bot handles follow-up questions automatically.
After landing, a short satisfaction survey is sent. Happy passengers get a prompt to join the loyalty programme or book their next trip with a personalised offer.
Operations, revenue, customer experience — WhatsApp automation moves the needle on all three.
Automate 60–70% of routine passenger queries — status checks, rebooking info, baggage rules — freeing agents for complex cases.
Instant WhatsApp alerts reach every affected passenger within seconds of a gate change or delay — before they call or complain.
WhatsApp check-in reminders with a direct flow link drive significantly higher online check-in rates than email alone.
Timely, personalised upgrade and add-on offers over WhatsApp outperform in-app and email upsell campaigns on conversion.
Proactive communication and instant self-service on a familiar channel converts frustrated passengers into loyal ones.
Every passenger touchpoint — automated and personalised.
Routine passenger queries — status, rebooking options, baggage — handled by WhatsApp bot without agent involvement.
WhatsApp check-in reminders with a direct flow link outperform email reminders significantly on completion rate.
Proactive disruption alerts and instant self-service on WhatsApp consistently beat industry average CSAT benchmarks.
"During our busiest festive season, a hub delay affected 3,400 passengers. We pushed a single WhatsApp broadcast with rebooking options and new gate info. Call centre volume that evening was 40% lower than our previous comparable disruption. The difference was night and day."
Director of Passenger Experience, Regional Carrier
Join airlines using WhatsApp to reduce call centre costs, drive ancillary revenue, and deliver a seamless passenger experience.
Setup takes 30 minutes · Cancel anytime