Handle millions of booking queries, cancellations, and partner communications with WhatsApp automation. Slash support costs, boost satisfaction, and grow without adding agents.
No credit card required · Setup in 30 minutes
Every booking spawns queries. Every disruption floods your queues. Support costs grow linearly with bookings — until you automate.
A single airline cancellation or hotel overbooking can generate thousands of simultaneous contacts. Agent capacity buckles and wait times soar — costing you satisfaction scores and refunds.
Customers expect instant modifications. Your team spends hours processing changes that could be handled by a guided WhatsApp flow — while the customer waits on hold.
Booking confirmations, inventory updates, and exception handling with hotel and airline partners happen across email, calls, and portals — slow, error-prone, and untracked.
Customers book once, have a support issue, and never return. Without a proactive post-trip engagement channel, your CAC doesn't pay back and loyalty stays low.
One platform to handle customer support, partner ops, and retention — at any volume.
An AI agent handles booking lookups, cancellation policies, refund status, and itinerary queries around the clock. Complex cases escalate to a live agent with full conversation context — no repeat explanations.
Customers initiate and complete cancellations, date changes, and upgrade requests through a guided WhatsApp flow — with live API checks on eligibility and fees. Zero agent time for policy-compliant changes.
Booking confirmations, modification alerts, and cancellation notices sent to hotel and airline partners automatically via WhatsApp. Faster acknowledgement, fewer no-shows, and a full audit trail.
Automated post-travel messages with personalised next-trip offers — based on the destinations and categories the customer booked. Drive repeat bookings on WhatsApp where open rates are 5× higher than email.
From first booking to loyal repeat traveller — all automated.
The moment a booking is made, a rich WhatsApp confirmation is sent — with itinerary, hotel details, and a single tap to manage the booking.
Customer asks about check-in time, cancellation deadline, or hotel amenities. The AI answers instantly from structured data — no agent needed.
Customer initiates a modification via WhatsApp. Guided flow checks eligibility, shows fees, and confirms the change — fully automated for policy-compliant requests.
Hotel or airline supplier receives an instant WhatsApp notification for the confirmed change. Acknowledgement tracked. No email lag, no missed updates.
After the trip, an automated message collects satisfaction feedback and presents a personalised discount for the next booking — while the experience is still fresh.
Automation delivers better margins and better customer experience simultaneously.
Automate 65%+ of routine inbound contacts — cancellations, status checks, policy queries — without adding headcount.
24/7 availability on WhatsApp means customers get answers in seconds, not hours. CSAT improves without agent intervention.
Automated booking and modification notifications to suppliers cut response lag and reduce no-shows and overbookings.
Post-trip engagement on WhatsApp with personalised offers drives repeat bookings at a fraction of the re-acquisition CAC.
Every customer interaction and partner notification is logged. Dispute resolution is faster, compliance is cleaner.
Customer support, partner ops, and re-engagement — all on WhatsApp.
Automated WhatsApp flows handle the majority of cancellations, modifications, and status queries without human agents.
Self-service WhatsApp flows cut average cancellation resolution time from 4 hours to under 75 minutes.
Post-trip WhatsApp re-engagement campaigns with personalised offers drive significantly more return bookings than email.
"Our support team was handling 8,000 contacts a day. With WhatsForm, 60% of those are now fully resolved on WhatsApp without an agent ever getting involved. We've grown booking volume 40% this year with the same support headcount."
VP Customer Operations, Mid-Size OTA Platform
Join OTA platforms using WhatsApp to automate support, streamline partner ops, and drive repeat bookings at scale.
Setup takes 30 minutes · Cancel anytime